Please be reminded that this is a private residential homestay and not a 5-star resort. Whilst we truly appreciate you staying with us, we kindly request that you abide by our house rules which are outlined in the FAQ below. This is to ensure the convenience and comfort of all of our other guests.
Katsetiu Villas is a homestay (also known as private vacation rental home) that provides comfortable accommodation, clean facilities, functional amenities with a touch of silent luxury that suit most travelers, visitors, families, divers and beach lovers. Essentially you are renting a privately-owned property and therefore we are not classified as a hotel nor a resort.
Yes our room rates come with breakfast which is charged based on the number of pax. For additional pax (or extra bed), you will be charged extra. We provide basic breakfast in a single serving (with a choice of either a local delicacy or a western breakfast). We do not provide buffet-style breakfast to minimize wastage as part of our sustainability effort.
Main Villa (Sea View) – RM2000 per night / 3 bedrooms / 3 bathrooms / 6 guests (maximum capacity: 9 guests)
Side Villa A (Sea View) – RM600 per night / 1 bedroom / 1 bathroom / 2 guests (maximum capacity: 4 guests)
Side Villa B (Sea View) – RM600 per night / 1 bedroom / 2 guests (maximum capacity: 4 guests)
Rear Villa (Garden View) – RM600 per night / 1 bedroom / 1 bathroom / 2 guests (maximum capacity: 2 guests)
For more info on detailed villa prices before discount for both peak and off-peak season: Click here
For the most comfortable experience, we encourage our guests to book for 2 people per Side Villa and 6 people for our Main Villa. Though the villas are spacious and may seem like they could accommodate more, they have been specifically designed to provide an exceptional experience for these group sizes.
Our rates are based on the number of guests. The minimum rate starts from 2 adults for Side Villas and 6 adults for the Main Villa.
The rates for additional guests sharing the same villa at Katsetiu Villas are as follows:
Adults: RM150.00 per adult per night (peak season) / RM75.00 per adult per night (off peak season)
Children: RM75.00 per child per night (peak season) / RM35.00 per child per night (off peak season)
These rates include an extra bed and complimentary breakfast.
However, if you are bringing your own mattress:
Extra-guest with no bed, no breakfast, and no particular setup: No additional charges. (provided the total number of guests does not exceed the maximum capacity of the villa).
There are strict capacity rules at Katsetiu Villas, and we need to know all guest numbers, including children, before arrival.
(Note that extra guests will need to be confirmed with the Management at least 48 hours in advance prior to check-in. Breakfast can be ordered at the Café for guests for whom breakfast is not included.)
For more info on detailed villa prices before discount for both peak and off-peak season: Click here
There are strict capacity rules at Katsetiu Villas, and we need to know all guest numbers, including children, before arrival.
The maximum number of guests allowed is very important as it contributes to the total occupancy for the entire property.
If we allow one unit to exceed the maximum number of guests allowed, then we would have to allow other units to do the same. If we do that, Katsetiu Villas will become overcrowded.
Hence, the SOP is in place to ensure that even when we are fully booked, the property is not crowded, providing guests with a comfortable stay.
Yes, we do, but our compound area is not baby-proofed or child-proofed. Children on the premises must be supervised by a responsible adult at all times. We’ll not be responsible for the safety of babies or children during your stay.
We always try to accommodate your needs and ensure you enjoy your stay with us. Toddlers and babies under 6 years old can stay for free when sharing a bed with their parent(s), with no extra charges. However, the complimentary breakfast is only provided based on your input on number of adults and children staying in the villa. The rates in our reservation system are calculated based on your input on number of adults, children and infants staying in the villa.
There are strict capacity rules at Katsetiu Villas, and we need to know all guest numbers, including children, before arrival. Babies or very young children sharing existing bedding with parents are permitted. Additional beds can be requested at an extra charge and are subject to availability.
You may have visitors in your villa, but they must be registered and approved by the Management. Visits are allowed until 2200hrs. In the case of extended visits (after 2200hrs.), an additional charge of RM150 per person per night will be applied as a supplement for the next guest.
Having a good time and celebrating with family is part of a great holiday! Most of our neighbors live here full-time, so no parties are allowed. When it comes to entertaining outside guests or hosting a gathering with more people than the accommodation’s capacity allows, permission is required.
However, small gatherings with prior approval must comply with noise rules. Please keep noise levels down, especially during late hours, between 2300hrs and 0800hrs, to avoid disturbing the peace of other guests and neighbors.
Smoking is prohibited inside the villas. There are designated smoking areas outside the vllas and also a public smoking zone situated at the Café. Please use the ashtrays provided to dispose of cigarette butts.
The closest airport is Sultan Mahmud Airport. It is 40km from the villas and approximately a 50-minute journey.
Our villas can accommodate less than 18 people at one time. Events such as weddings usually involve large crowds, which we unfortunately cannot accommodate. However, if your wedding is intimate and involves fewer than 20 people, we might be able to host it.
For photoshoots and filming, additional charges will apply.
Please contact us via email at [email protected] or WhatsApp to discuss the details further.
No, daily housekeeping is not included. The villas are cleaned prior to your arrival and after your departure. During your stay, you are responsible for maintaining the cleanliness and order of the villa.
For stays longer than 3 nights, housekeeping will be provided on the 3rd day as part of our effort to protect the environment.
To help conserve the environment, we do not change bedsheets daily unless specifically requested.
If you need a change of bedsheets, please feel free to contact our on-site team.
Yes, fresh towels are provided in our rooms. To help conserve the environment, towels will not be replaced daily during your stay.
If you need more towels or a change of towels, please feel free to contact our on-site team. Kindly note that these towels are intended for use exclusively in the rooms and should not be taken outside or to the beach.
You may walk in, but it is subject to availability. It is advisable to check availability first on our website.
Unfortunately, we do not accept partial payments for bookings. Full payment is required to reserve the villa.
In very rare cases, it may happen that you do not receive a booking confirmation due to technical issues, although you preceded the booking until the end and the amount has been reserved on your credit card. In this case, please contact our Customer Service team via WhatsApp, who will retrieve your booking and re-send the booking confirmation.
In case any issues arise during the reservation process, please contact our Customer Service team via WhatsApp for assistance.
A promotion code is a special key that provides discounted rates. To use it, visit the booking section of the Katsetiu Villas website and enter the promotion code into the “Enter Promotional Code” box.
You can find promo codes from influencers on our collaboration posts on Instagram. Additionally, check our official Instagram stories’ highlights for more promo codes.
Cancellation/Postponement Policy
1. The Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
2. Cancellation must be made at least 7 days prior to the scheduled check-in date.
3. Cancellations made within the specified time frame will receive a full refund.
4. Cancellations made after the specified time frame will incur a cancellation fee of 10% of the total reservation cost.
5. Cancellation has to be made through corresponding email ID: [email protected], or WhatsApp, otherwise no cancellation will be entertained.
6. Cancellations will not be accepted over phone.
7. Should the Guests postpone their trip or change their dates from the agreed dates The Management reserves the right to re-quote the agreed prices or rates and any discounts offered previously may not be applicable.
Kindly refer to the terms & conditions page for more information.
You may change your booking to a new date, subject to villa availability.
Please note that if you postpone your trip or change your dates from the originally agreed booking, the Management reserves the right to re-quote the rates, and any previously offered discounts may no longer apply.
Kindly refer to the terms & conditions page for more information.
You will receive an email confirmation showing the booking status as “Cancelled.”
We will cancel your booking immediately and process the refund. According to Stripe’s policy, it may take 5 to 10 working days for the refunded amount to reflect in your account.
In some cases, the refund may appear within 24 to 48 hours, so please check again after a few days.
Kindly note that your bank may apply certain interest charges, which you may confirm directly with them.
Check-in is from 3 PM. Check-out is by 12 PM. Please inform the Management if you need to make a different arrangement on your check-in/check-out time.
Upon your arrival, please proceed to our reception Café located behind the villas to collect your keys. Kindly provide your booking number to our dedicated Resident Manager, Chon, at +6018-2471472. If you have any questions or require assistance, please feel free to contact our team at this number. They will be available to attend to any needs you may have during your stay to ensure a seamless and enjoyable experience.
Please note that a RM100 refundable deposit will be required during your registration upon arrival. This deposit serves as a precaution to cover any damages or additional cleaning expenses if needed. We kindly remind you to be mindful of the villa during your stay.
If you arrive after 5:00 PM, you will need to self check-in as our staff end their shift at that time. We will provide you with the passcode for the padlock on your villa so you can access it directly.
If you require any assistance, please contact our customer service at +60 13-300 1970 or via WhatsApp using the same number.
To ensure customers’ safety and accuracy, we suggest informing our Reservations Team via WhatsApp ahead of time to notify us of any changes in your booking.
Yes. A refundable security deposit of RM100.00 is required upon check-in. This serves as a precaution to cover any damages or additional cleaning expenses, if necessary.
We kindly remind all guests to be mindful of the villa during their stay.
Yes, our staff will be on site to greet you or hand over the keys to facilitate your check-in during workhours between 9am to 5pm.
For late check-ins, or if you arrive late kindly contact our customer service at +60 13-300 1970 or via WhatsApp using the same number.
Please be reminded we are not a full-serviced resort or hotel, therefore we do not provide staff to assist or carry your luggage or belongings during check-in.
The official check-in time is at 1400hrs. If you would like to check in earlier, we are happy to make arrangements for you, subject to availability. If no villa is available for early check-in, we welcome you to hang out at our Café.
Please contact our Customer Service via WhatsApp for assistance.
All departures after 1200 hrs will be considered as late departure and additional cost of RM50.00 per hour will be applied to the guest. If check-out is after 1800 hrs, an extra night including breakfast, will be charged. Please check for details with the Management.
Our team consists of local staff who primarily speak Malay with the Terengganu dialect. They understand basic English and will do their best to assist you. For clearer communication, especially in English, you may contact us via online message or phone. We’re committed to ensuring a comfortable and enjoyable experience for all our guests.
Yes. Wi-Fi internet is free and available throughout the villas.
A fully equipped kitchen is available only in the Main Villa. The Side Villas have a pantry, but no stove or kitchen equipment; it is suitable only for preparing light food such as toast or instant noodles.
However, heavy cooking that involves grilling and deep frying is not allowed as it will cause discomfort for incoming guests due to the scent. For further guidance on cooking-related activities, please consult our on-site team.
Please note that the additional bed fee includes breakfast.
If you wish to add an extra bed, kindly contact our Customer Service team via WhatsApp and provide your booking number. They will assist you with adding the extra bed, including the payment process.
A foldable extra bed with a mattress will be provided, similar to the example shown below.
Yup, we got you covered! We have shampoo/shower gel dispensers in the bathrooms.
Yes. Every villa has its own iron, ironing board and hairdryer.
We only provide shampoo and shower gels in the bathrooms. You are required to bring your own additional toiletries.
Please note that Katsetiu Villas are not wheelchair-friendly or accessible for individuals with disabilities or reduced mobility. The presence of stairs and uneven surfaces may pose challenges for guests with mobility issues. However, if you require assistance, please do not hesitate to get in touch with our team members.
No, we do not provide baby cot.
Yes, a sejadah is provided in each bedroom of every villa.
Katsetiu Villas have provided a designated parking area for guests’ convenience. Please ensure to lock the car and do not leave valuables in plain sight. The Management is not liable for any damage or loss of vehicles while parked on the compound.
We do not provide in-house laundry services. However, if you wish to send your laundry to the nearest laundry shop, our staff can assist you (subject to their availability). You would just need to pay the laundry charges directly to them.
Yes, we provide bicycles exclusively for our guests, available on a complimentary, first-come, first-served basis. They’re perfect for leisurely rides around the villa and exploring nearby areas at your own pace.
A fully equipped kitchen is available only in the Main Villa. The Side Villas have a pantry, but no stove or heavy kitchen equipment. The pantry is suitable only for preparing light food such as toast or instant noodles.
Please note that heavy cooking (such as grilling or deep frying) is not allowed, as it may cause discomfort for incoming guests due to lingering odors. For further guidance on cooking-related activities, please consult our on-site team.
Each pantry is equipped with:
The Main Villa comes with a fully equipped kitchen, which includes:
Yes, we do! An in-house café is available within the villa premises. The café is open daily from 0800 to 1000hrs.
If you want to purchase lunch or dinner, please inform our on-site team in advance during check-in.
*If your diet requires special attention i.e. vegetarian or gluten-free, please inform us when you make your reservations.
Breakfast is available daily at the Café, served from 0800 to 1000hrs.
If you want to purchase lunch or dinner, please inform our team in advance.
Please note that we do not provide room service.
Breakfast is provided based on the total number of guests in your booking. For example, if your booking is for 4 guests, 4 breakfasts will be served.
Please note that breakfast is served as a single portion per guest and is not free flow, as we do not serve buffet-style meals.
Yes. If you require additional breakfasts beyond the number of guests in your booking, extra charges will apply. Please contact our on-site team for the rates.
Unfortunately, no. We do not provide buffet-style breakfast to minimize wastage as part of our sustainability effort.
We provide basic breakfast in a single serving (with a choice of either a local delicacy or a western breakfast) and is served with coffee or tea. If there are kids, juices will be offered.
Unfortunately, no. Our café serves breakfast from 0800 to 1000 hrs. However, if you have an early morning snorkeling or diving trip (whether booked with Katsetiu or an outside provider), please inform our on-site team during check-in. Our team can usually prepare a packed breakfast (such as a sandwich or scrambled eggs) in advance for your convenience. Dining in at the café before your trip is not ideal, as you’ll need to be at the jetty early.
OPTION 01 – BBQ Dinner
OPTION 02 – You may opt to eat outside.
Yes, there are restaurants and shops nearby, but you’ll need to travel by car as our location is in a secluded area. Most places are within a 10–15 minute drive from the villa.
Shops and places to eat near our place (Setiu) are listed below:
Nearby restaurants/cafe
• Nasi Ulam Dapur Arang, Pantai Penarik (10 min, 7.7km)
• SANTAI TREATS, Pantai Penarik (12 min, 9.9km)
• MR Celup Tepung Station MCTS, Pantai Penarik (12 min, 9.7km)
• Pian Mango Shake, Pantai Penarik (11 min, 8.8km)
• Nasi Ulam Cikgu Sauti, Kg Telaga Papan (7 min, 3.7km)
• Bayou Beach Cafe, Pantai Penarik (12 min, 9.3km)
• Mee Celup Mek Wanie, Kg Bari (4 min, 2,1km) – closer to Katsetiu
• Restoran Atila Tomyam, Kg Telaga Papan (7 min, 4.3km)
Nearby shop
• Mr DIY Express (12 min, 8.9KM)
• Agro Bazaar (5 min, 2.1KM)
• Kedai Runcit Pandan Jaya Mart (10 min, 7.4KM)
• Kedai Runcit PNK Setiu (9 min, 6.9KM)
We do allow guests to bring outside food and beverages. However, there are certain cuisines that aren’t recommended to be brought in. Please refer to the Management for additional information.
Unfortunately, no food delivery services are available in Setiu. However, Foodpanda and Grab are available in Kuala Terengganu.
Yes, we do! We recently added a pool for our Guests to enjoy.
Please be reminded to stay safe while using it.
Please note that the beach in front of the Villas is not under the management of Katsetiu Villas. It is managed, cleaned, and maintained by the local municipality. Katsetiu Villas bears no responsibility or authority over the beach. It is your responsibility to ensure your personal safety during beach or water activities, such as swimming, and others.
It’s a good idea to check in with the Management before you hit the water or beach. We can’t really guess what the weather’s up to that day. Just so you know, there aren’t any lifeguards on duty, but the Management can fill you in on some tips to stay on the safe side.
Red flags on the beach indicate dangerous conditions (e.g., strong currents, big waves, water spouts, jellyfish bloom) and are not suitable for any water activities.
We’re all for beach vibes! However, we don’t allow skimpy bikinis. Out of consideration for our neighbours and local customs, please cover up when heading to the beach. It’s a good idea to be culturally sensitive and respectful of local customs during your stay at Katsetiu Villas and when wandering around public areas nearby.
Yes, we do. We offer both shared boat and private boat charter options for snorkeling trips. For full details on pricing, destinations, and availability, please visit our Snorkeling Page.
We recommend making reservations with our team to ensure a seamless experience and flexible scheduling that aligns with our facilities and services. This way, you can still enjoy your breakfast before your trip without any rush.
The Management won’t be responsible for any issues that may arise from using outside operators.
It is not advisable to bring children under 12 during the snorkeling or diving trip, even if they will stay on the boat. We do not take responsibility for the safety of your children during the diving trip.
However, if you still want to bring them, it will be at your own risk, and the boat operator will require you to sign a liability release form, absolving them of any responsibility in case of any incidents.
No, our dive packages in Redang island are inclusive of rental of scuba cylinder, masks, flippers, belts, and the full standard dive equipment. There are no additional charges for replacement of the equipment.
For experienced divers, it is advisable to bring your equipment. This is because some divers have their preferences when it comes to scuba gear, and normally personal gears have been tuned to their buoyancy and style of diving.
Our dive center will provide diving suits or wet suits to cater for average sizes. However, if you feel comfortable, you may bring your own diving suits as we provide cleaning and drying services, after your diving trips.
SNORKELLING ITINERARY
| 0800HRS | Arrived at Jetty |
| 0815HRS | Depart to Redang Island |
| 0900HRS | Checkpoint 1 – 4 |
| 1200HRS | Lunch Break at Long Beach |
| 1300HRS | Checkpoint 5 – 8 |
| 1700HRS | Depart back to Jetty |
NOTE: The schedules will be amended without prior notice due to weather or sea conditions.
Yes, we have a designated BBQ area on our compound.
We have two options for BBQ:
OPTION 01 : BBQ Dinner – We prepare and cook everything for you. Below is the menu:
Main Course:
– Grilled Fish
– Grilled Marinated Lamb/Beef
– Chicken Sausage, Fishball, Wedges
-Vegetable Skewers
– Fried Rice
– Seafood (Prawn/Squid)
– Corn in a Cup (subject to availability)
Dessert:
– Fruits (options of watermelon, orange, grapes, apple)
Beverages:
– Iced Lemon Tea
– Sirap Ice
Sauces:
– BBQ Sauce
– Black Pepper Sauce
– Chilli Sauce
– Mayonnaise
OPTION 02 : BBQ Rental – We provide all BBQ tools and equipment necessary, as well as a grill (cooler box not included). The meat preparation and the cooking is handled by you. If you need any help to start the fire please do not hesitate to inform our on-site team.
Please place your booking together with your accommodation. You may also rent upon arrival and pay cash, subject to availability.
*Please not that cooking pork/non-halal food is strictly prohibited.
Kindly refer to Private BBQ page for more information.
If you wish to add on BBQ rental/dinner, please contact our Customer Service team via WhatsApp and provide your booking number. They will assist you with adding the BBQ rental/dinner, including the payment process.
No extra charge, as you rented the whole package. Charcoal refills are provided at no additional cost.
Unfortunately, we are not pet-friendly, and pets are not allowed within the villas.
No. Guests are not allowed to bring any live or dead animals, including fish, shellfish, or other sea creatures, into the villas.