Frequently Asked Questions

Here we have listed a few of our most frequently asked questions.

If you have any questions that we did not answer, please contact us via email or WhatsApp.

Booking & Reservation

You may walk in, but it is subject to availability. It is advisable to check availability first on our website.

Unfortunately, we do not accept partial payments for bookings. Full payment is required to reserve the villa.

In very rare cases, it may happen that you do not receive a booking confirmation due to technical issues, although you preceded the booking until the end and the amount has been reserved on your credit card. In this case, please contact our Reservations team via WhatsApp, who will retrieve your booking and re-send the booking confirmation.

Kindly refer to the terms & conditions page for more information.

If you wish to cancel your booking, please contact our Reservations team via email or WhatsApp 

Please contact our Reservations team via email or WhatsApp for assistance with existing reservations.

A promotion code is a special key that provides discounted rates. To use it, visit the booking section of the Katsetiu Villas website and enter the promotion code into the “Enter Promotional Code” box.

You can find promo codes from influencers on our collaboration posts on Instagram. Additionally, check our official Instagram stories’ highlights for more promo codes.

Arrival / Departure

Upon your arrival, please proceed to our reception Café located behind the villas to collect your keys. Kindly provide your booking number to our dedicated Resident Manager, Chon, at +6018-2471472. If you have any questions or require assistance, please feel free to contact our team at this number. They will be available to attend to any needs you may have during your stay to ensure a seamless and enjoyable experience.

Please note that a RM100 refundable deposit will be required during your registration upon arrival. This deposit serves as a precaution to cover any damages or additional cleaning expenses if needed. We kindly remind you to be mindful of the villa during your stay.

To ensure customers’ safety and accuracy, we suggest informing our Reservations Team via WhatsApp ahead of time to notify us of any changes in your booking.

Check-in is from 1400hrs. Check-out is until 1200hrs. Please inform the Management if you need to make a different arrangement on your check-in/check-out time.

The official check-in time is at 1400hrs. If you would like to check in earlier, we are happy to make arrangements for you, subject to availability. If no villa is available for early check-in, we welcome you to hang out at our Café.

All departures after 1200 hrs will be considered as late departure and additional cost of RM50.00 per hour will be applied to the guest. If check-out is after 1800 hrs, an extra night including breakfast, will be charged. Please check for details with the Management.


Katsetiu Villas is a small privately-owned villas. We are neither a hotel nor a resort; we are a semi fully serviced homestay.

Main Villa (Sea View) – RM2000 per night / 3 bedrooms / 3 bathrooms /  6 guests (maximum capacity: 9 guests)
Side Villa A (Sea View) – RM600 per night /  1 bedroom / 1 bathroom / 2 guests (maximum capacity: 4 guests)
Side Villa B (Sea View) – RM600 per night / 1 bedroom / 2 guests (maximum capacity: 4 guests)
Rear Villa (Garden View) – RM600 per night / 1 bedroom / 1 bathroom /  2 guests (maximum capacity: 2 guests)

Please note that the Rear Villa will only be available from August onwards.

For the most comfortable experience, we encourage our guests to book for 2 people per Side Villa and 6 people for our Main Villa. Though the villas are spacious and may seem like they could accommodate more, they have been specifically designed to provide an exceptional experience for these group sizes.

For the Side Villas, the maximum capacity is 4 people, while the Main Villa can accommodate up to 9 people at one time.

There are strict capacity rules at Katsetiu Villas, and we need to know all guest numbers, including children, before arrival.

The maximum number of guests allowed is very important as it contributes to the total occupancy for the entire property.

If we allow one unit to exceed the maximum number of guests allowed, then we would have to allow other units to do the same. If we do that, Katsetiu Villas will become overcrowded.

Hence, the SOP is in place to ensure that even when we are fully booked, the property is not crowded, providing guests with a comfortable stay.

Our rates are based on the number of guests. The minimum rate starts from 2 adults for Side Villas and 6 adults for the Main Villa.

The rates for additional guests sharing the same villa at Katsetiu Villas are as follows:

Adults: RM150.00 per adult per night

Children: RM75.00 per child per night

These rates include an extra bed and complimentary breakfast.

However, if you are bringing your own mattress:

Extra-guest with no bed, no breakfast, and no particular setup: No additional charges. (provided the total number of guests does not exceed the maximum capacity of the villa).

There are strict capacity rules at Katsetiu Villas, and we need to know all guest numbers, including children, before arrival.

(Note that extra guests will need to be confirmed with the Management at least 48 hours in advance prior to check-in. Breakfast can be ordered at the Café for guests for whom breakfast is not included.)

Yes, we do, but our compound area is not baby-proofed or child-proofed. Children on the premises must be supervised by a responsible adult at all times. We’ll not be responsible for the safety of babies or children during your stay.

We always try to accommodate your needs and ensure you enjoy your stay with us. Toddlers and babies under 6 years old can stay for free when sharing a bed with their parent(s), with no extra charges. However, the complimentary breakfast is only provided based on your input on number of adults and children. staying in the villa The rates in our reservation system are calculated based on your input on number of adults, children and infants staying in the villa.

There are strict capacity rules at Katsetiu Villas, and we need to know all guest numbers, including children, before arrival. Babies or very young children sharing existing bedding with parents are permitted. Additional beds can be requested at an extra charge and are subject to availability.

You may have visitors in your villa, but they must be registered and approved by the Management. Visits are allowed until 2200hrs. In the case of extended visits (after 2200hrs.), an additional charge of RM150 per person per night will be applied as a supplement for the next guest.

Having a good time and celebrating with family is part of a great holiday! Most of our neighbors live here full-time, so no parties are allowed. When it comes to entertaining outside guests or hosting a gathering with more people than the accommodation’s capacity allows, permission is required.

However, small gatherings with prior approval must comply with noise rules. Please keep noise levels down, especially during late hours, between 2300hrs and 0800hrs, to avoid disturbing the peace of other guests and neighbors.

Unfortunately, pets are not allowed within the villas. You are are not allowed to bring any live or dead animals including fishes, shellfish or other sea creatures into the villas.

Smoking is prohibited inside the villas. There are designated smoking areas outside the vllas and also a public smoking zone situated at the Café. Please use the ashtrays provided to dispose of cigarette butts.

No. The villas are cleaned prior to your arrival and after departure. The Management is not obliged to clean and tidy up during your stay. If you stay for more than 3 nights, the villa will be cleaned on the 3rd day. It is advisable to keep it clean and tidy as you would in your own home.

The closest airport is Sultan Mahmud Airport. It is 40km from the villas and approximately a 50-minute journey.

Our villas can accommodate less than 18 people at one time. Events such as weddings usually involve large crowds, which we unfortunately cannot accommodate. However, if your wedding is intimate and involves fewer than 20 people, we might be able to host it.

For photoshoots and filming, additional charges will apply.

Please contact us via email at [email protected] or WhatsApp to discuss the details further.


Yes. Wi-Fi internet is free and available throughout the villas.

A fully-equipped kitchen is only available in the Main Villa; for our side villas, we only have a pantry.

However, heavy cooking that involves grilling and deep frying is not allowed as it will cause discomfort for incoming guests due to the scent. For further guidance on cooking-related activities, please consult our Resident Manager.

Yup, we got you covered! We have shampoo/shower gel dispensers in the bathrooms.

Yes. Every villa has its own iron and hairdryer. However, you may request for ironing board from our reception Café.

We only provide shampoo and shower gels in the bathrooms. You are required to bring your own additional toiletries.

Fresh towels are provided in our rooms. To help us conserve the environment, towels will not be replaced daily during your stay at the villa. If you need more towels or require a change, please feel free to contact our on-site team. These towels are intended for use exclusively in the rooms. Please do not use them outside or take them to the beach.

Please note that Katsetiu Villas are not wheelchair-friendly or accessible for individuals with disabilities or reduced mobility. The presence of stairs and uneven surfaces may pose challenges for guests with mobility issues. However, if you require assistance, please do not hesitate to get in touch with our team members.

No, we do not provide baby cot.


Katsetiu Villas have provided a designated parking area for guests’ convenience. Please ensure to lock the car and do not leave valuables in plain sight. The Management is not liable for any damage or loss of vehicles while parked on the compound.

Washing machines and dryer are available for your convenience. Laundry services can be arranged through the Café reception at reasonable rates.

Café / Breakfast/ Outside Food

Yes, we do! An in-house café is available within the villa premises. The café is open daily from 0800 to 1500hrs (last order at 1400hrs).

Click here to view the menu

If you want to purchase dinner, please inform our on-site team in advance.

*If your diet requires special attention i.e. vegetarian or gluten-free, please inform us when you make your reservations.

Breakfast is available daily at the Café, served from 0800 to 1000hrs.

Lunch is served from 1200 to 1400hrs, and dinner is served from 1930 to 2130hrs. If you want to purchase dinner, please inform our team in advance.

Please note that we do not provide room service.

Unfortunately, no. Our cafe serves breakfast from 0800 to 1000hrs. We recommend booking directly with our Dive Center to arrange a more flexible schedule, ensuring you won’t be rushed for your trip.

Unfortunately, no.

The complimentary breakfast menu depends on the “breakfast of the day” and is served with coffee or tea. If there are kids, juices will be offered.

OPTION 01 – BBQ Dinner

OPTION 02 – You may opt to eat outside.

Yes, there are restaurants and shops nearby, but you will need to travel to them by car as our place is in a secluded area.

We do allow guests to bring outside food and beverages. However, there are certain cuisines that aren’t recommended to be brought in. Please refer to the Management for additional information.

Unfortunately, no food delivery services are available in Setiu. However, Foodpanda and Grab are available in Kuala Terengganu.

Swimming / Beach / Snorkelling / Diving

Unfortunately, not at the moment. But it’s on our to-do list for the future.

Please note that the beach in front of the Villas is not under the management of Katsetiu Villas. It is managed, cleaned, and maintained by the local municipality. Katsetiu Villas bears no responsibility or authority over the beach. It is your responsibility to ensure your personal safety during beach or water activities, such as swimming, and others.

It’s a good idea to check in with the Management before you hit the water or beach. We can’t really guess what the weather’s up to that day. Just so you know, there aren’t any lifeguards on duty, but the Management can fill you in on some tips to stay on the safe side.

Red flags on the beach indicate dangerous conditions (e.g., strong currents, big waves, water spouts, jellyfish bloom) and are not suitable for any water activities.

We’re all for beach vibes! However, we don’t allow skimpy bikinis. Out of consideration for our neighbours and local customs, please cover up when heading to the beach. It’s a good idea to be culturally sensitive and respectful of local customs during your stay at Katsetiu Villas and when wandering around public areas nearby.

We recommend making reservations with our Dive Center to ensure a seamless experience and flexible scheduling that aligns with our facilities and services. This way, you can still enjoy your breakfast before your trip without any rush.

 The Management won’t be responsible for any issues that may arise from using outside operators.

Snorkelling is when you don a life jacket, wear a mask and snorkel and floats on the surface of the sea while looking downwards at the beautiful corals and marine life beneath you. No certification needed.

Kindly refer to the snorkelling packages page for more information.

Diving is a mode of underwater diving in which the scuba diver uses a self-contained underwater breathing apparatus (scuba) which is completely independent of surface supply, to breathe underwater. Divers must produce their scuba diving license to prove that they are certified divers that had undergone professional training. Our Dive Center offers courses for this certification.

Kindly refer to the diving packages page for more information.

Yes. Only certified divers are allowed to dive. If you don’t have any, you may enroll to our PADI Open Water Diver course which is the entry-level certification program. 
If you are not sure whether scuba diving is your thing, you can sign up for the Discover Scuba Diving Program and give it a try.
Discover scuba diving is for those who do not possess a scuba diving license but still want to experience scuba diving. They are given a short but comprehensive safety briefing, then brought underwater and guided by our licensed dive masters who are always by their side until the Discover Scuba Dive session is over. It generally takes around 30-40 minutes underwater.

It is not advisable to bring children under 12 during the snorkeling or diving trip, even if they will stay on the boat. We do not take responsibility for the safety of your children during the diving trip.

However, if you still want to bring them, it will be at your own risk, and the boat operator will require you to sign a liability release form, absolving them of any responsibility in case of any incidents.

No, our dive packages in Redang island are inclusive of rental of scuba cylinder, masks, flippers, belts, and the full standard dive equipment. There are no additional charges for replacement of the equipment. 

For experienced divers, it is advisable to bring your equipment. This is because some divers have their preferences when it comes to scuba gear, and normally personal gears have been tuned to their buoyancy and style of diving. 

Our dive center will provide diving suits or wet suits to cater for average sizes. However, if you feel comfortable, you may bring your own diving suits as we provide cleaning and drying services, after your diving trips.

We depart at 0800 hours (morning) from the nearest jetty with a private boat before heading to Redang Island and other diving spots/islands (depending on the dive packages that you choose). The diving trip will typically end at 1700 hours.


0800HRSArrived at Jetty
0815HRSDepart to Redang Island
0900HRSCheckpoint 1 – 4
1200HRSLunch Break at Long Beach
1300HRSCheckpoint 5 – 8
1700HRSDepart back to Jetty

NOTE: The schedules will be amended without prior notice due to weather or sea conditions.

The jetty is located in Setiu Jaya, approximately a 5-10 minute drive from Katsetiu Villas.
Be prepared to venture into the underwater world where you can spot rare fishes in Redang island, which includes blue-spotted Stingray, Giant Moray Eel, Yellow-tailed Barracudas, Yellow snappers, Blacktip Reef Sharks, Jenkin’s Ray, Yellowtail Scads, Silver Pomfrets, Bumphead Parrotfish, Moon Wrasse, Angelfishes, Butterflyfishes and Clownfishes. You will also be spending some time with turtles around the island as we take you a complete tour of the islands in Redang, Lang-Tengah and other islands in Terengganu. 


Yes, we have a designated BBQ area on our compound.

We have two options for BBQ:

OPTION 01 : BBQ Dinner – We prepare and cook everything for you. Below is the menu:

Main Course:
– Grilled Fish
– Grilled Marinated Lamb/Beef
– Chicken Sausage, Fishball, Wedges
-Vegetable Skewers
– Fried Rice
– Seafood (Prawn/Squid)
– Corn in a Cup (subject to availability)

– Fruits (options of watermelon, orange, grapes, apple)

– Iced Lemon Tea
– Sirap Ice

– BBQ Sauce
– Black Pepper Sauce
– Chilli Sauce
– Mayonnaise

OPTION 02 : BBQ Rental – We provide all BBQ tools and equipment necessary, as well as a grill (cooler box not included). The meat preparation and the cooking is handled by you. If you need any help to start the fire please do not hesitate to inform our on-site team.

Please place your booking together with your accommodation. You may also rent upon arrival and pay cash, subject to availability.

*Please not that cooking pork/non-halal food is strictly prohibited.

Kindly refer to Private BBQ page for more information.

No extra charge, as you rented the whole package. Charcoal refills are provided at no additional cost.