Booking a private villa or a chalet is very different from booking a regular hotel room, especially with regards to payments and cancellations. We strongly advise against merely checking the box and accepting these terms and conditions (as is often done). Kindly take the time to read the following conditions carefully.
The Management of Katsetiu Villas (“The Management”) acts as a wholesaler for property owners (“Owner”) and their representatives (“Owner Representative”). Each time a guest confirms a booking of a Property through The Management, a Rental Contract is entered into between The Management and the guest in whose name the booking is made (the “Guest”) for the agreed period (“Rental Period”). When a Guest books a Property through The Management, the Guest is deemed to have agreed to these terms and conditions, and for personal data to be processed by The Management concerning the Rental Contract. The Rental Contract is not effective until The Management has confirmed the Guest’s booking in writing.
Arrival / Departure Times
Standard check-in and check-out times for villas are 2pm and 12pm (noon) respectively unless stated otherwise. The Management will work with the Owner or Owner’s Representative to try and accommodate the Guest’s actual arrival and departure times, subject to availability. Please notify The Management of a change in your arrival or departure schedule for us to be able to accommodate a change where possible. Early check-in & late check-out: payment of an additional fee is required and is subject to villa availability.
Payment
Full payment is required to secure reservation.
Security Deposit
Please note that a RM100 refundable security deposit will be required during your arrival as a precaution to cover any damages or extra cleaning expenses if needed. The Management would like to remind Guests to be mindful of the villa.
Additional Costs
The cost of electricity, mains, water, cleaning and garden supplies and local taxes are included in rental rates. There are generally no additional costs, surcharges, taxes, staff salaries, or management fees above the price quoted unless otherwise stated in the property description, the guest booking confirmation or reservation voucher. If the information in any of these is inconsistent, the most recently issued terms will prevail. Typically, provisioning costs will be the Guest’s responsibility. Gratuities for household staff are encouraged but left entirely to the Guest’s discretion.
Cancellation/Postponement Policy
No show
Refund
Please note that the exact cancellation period and fee percentage may vary based on the type of reservation, special promotions, or group bookings. It is advisable to review your reservation details for precise information.
Damage Or Losses
A Property is typically someone’s home. Please treat the booked Property accordingly, and leave the Property and all its contents in good order and an acceptably clean condition.
Any damage or loss caused during the Rental Period, as well as any special cleaning requirement due to negligence will be the Guest’s responsibility and may be charged to the Guest’s account. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, The Management may require the Guest and their party, including visitors, to vacate the Property immediately, without compensation or refund.
Access
The Property and its facilities are available for the Guest’s full enjoyment during the duration of stay. However the Owner, Owner’s Representative, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance of the house, garden, swimming pool, utilities and services, or for providing additional services requested by the Guest, etc.). The guest is required to give them reasonable access to the Property for these purposes.
Number Of Guest
The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation voucher unless specifically authorised in writing by The Management. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement.
Use Of Property
All bookings are assumed to be for normal holidaying purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.
If the Guest is planning to hold an event such as a wedding or a party that involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than a holiday, please communicate this to The Management at the time of booking, as special approval or arrangements may be required. Please be aware that same-sex wedding ceremonies are prohibited by law in Malaysia and any other kind of same-sex ceremonies will not be in accordance with prevailing local customs. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed to and confirmed in writing before confirming the reservation. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of The Management and the Owner.
If The Management has confirmed a booking that includes an event at the Guest’s chosen Property, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that The Management, the Owner and the Owner’s Representative cannot control the issue of these permits. In the circumstances a permit for an event at the Property cannot be obtained, The Management’s standard event cancelation policy will apply. Neither The Management, the Owner nor the Owner’s Representative will be liable for any further refund or payment to the Guest.
Conduct And Due Care
Properties are generally located in quiet residential neighbourhoods. The Guest is asked to respect this and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited.
The Guest is responsible for the behaviour of all guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund.
In the interest of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using the Property’s facilities.
Valuables And Security
Guests are responsible for all their valuables and personal items. Neither The Management nor the Owner or the Owner’s Representative accepts any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage is the Guest’s responsibility.
Price Fluctuation
Once a booking is confirmed, the price of the reservation is fully guaranteed, even if The Management changes the price on its website thereafter. In return for this commitment, no refunds will be made for any exchange rate fluctuation that may otherwise reduce the rental cost.
The Management reserves the right to impose any taxes or other charges which may be implemented by a government or other regulatory body, which were unknown at the time of publishing. The Management will tell the Guest promptly in the unlikely event that it becomes aware of any additional taxes or charges that will apply to the Guest’s booking.
Amendments
In the unlikely event that The Management is unable for any reason (including the sale of a property and force majeure) to provide the Guest with the Property booked, The Management reserves the right to transfer the Guest and their party to an alternative Property of similar type and value, in consultation with the Guest. If the price of the substituted Property is less than the original booking, the difference will be reimbursed back. If the price of the substituted Property is higher than the original booking, the difference may be charged to the Guest. If, however, after considerable effort by The Management, no alternative of similar type and value is available and/or no agreement can be reached between the Guest and The Management, then either The Management or the Guest may opt to cancel the booking and this Rental Contract. In that event, The Management will refund the paid amount to the Guest, without scope for further compensation.
Complaints
Every attempt will be made for the Guest to have an enjoyable stay. If the Guest have a problem during the Rental Period, please inform The Management and we will try to put things right. For complaints to be addressed, the Guest must communicate any problem whilst on location. If no complaint is reported during the Rental Period, The Management will assume that the Property was to the Guest’s satisfaction and no complaint will be entertained later.
Provisions
Self-catering accommodations require guests to arrange for all provisions and consumables necessary for daily living. The staff at the Property may accommodate any reasonable requests to purchase provisions on the Guest’s behalf, and this will be charged to the Guest account.
Katsetiu Villas’ Responsibility
The descriptions, assessments and/or ratings of Properties and surrounding locations that The Management publishes or gives to the Guest are provided in good faith and in the belief that they are accurate based on the latest information received. However, The Management cannot be held responsible for any last-minute modifications to the Properties or inaccuracies. Where The Management publishes or refers to descriptions, assessments and/or ratings of the Property either by The Management or by third parties, these ratings are for information purposes only and The Management will not be held responsible for any reliance placed on these ratings.
Disclaimers
The Management, does not accept any responsibility or liability for:
In no case will The Management, the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.
Jurisdiction
This agreement will be governed by the laws of Malaysia. In the event of controversy arising from the booking and stay that cannot be resolved amicably between the parties, both parties agree to exclusively refer the matter to the Asian International Arbitration Centre (Malaysia) to be resolved finally by arbitration in the English language.
By making a booking request, the Guest agrees that these terms and conditions have been read, understood and have been accepted and agreed to without reservation and without exception.
If any of the conditions of this Rental Contract are or become or are deemed to be invalid, or if there is any omission from any terms and conditions, the remaining terms and conditions will remain valid and enforceable and cannot be contested.
Your ultimate private beach getaway in Terengganu.
Email: [email protected]
Tel: +60 13-300 1970
Setiu, Terengganu, Malaysia